City Glaze Ltd

Hertfordshire | Email: info@cityglaze.uk

Last updated: 19 June 2026

Who we are

We are City Glaze Ltd, a family‑run glazing and home improvement business. This policy explains how we handle your personal information, in line with the UK GDPR and Data Protection Act 2018.

What information we collect

From our website contact form:

• First name, last name

• Email address

• Any message you send us

Information you share later:

If you request a quote or book work, you will send us further details separately by email, phone or message, including:

• Your address and property details

• Phone number

• Any other information needed to prepare a quote or carry out work

We do not collect sensitive personal data, and we never use hidden tracking or sell your details.

How we use your information

We only use your details for:

• Replying to your enquiry and providing a free, clear quote

• Arranging surveys, measurements and installation work

• Sending invoices and keeping proper business records

• Updating you on the progress of your job

• Complying with UK legal and tax requirements

We do not send marketing emails unless you specifically agree to it.

How we keep it safe

We store your information securely, only allow necessary staff access, and keep it only as long as required — usually 6 years for tax and legal purposes, then we delete it.

Who we share it with

We never sell or rent your personal information. We may only share it:

• With trusted suppliers or fitters only to complete your work

• If required by law, tax authorities or regulators

Your rights

You can contact us at any time via cityglaze@hotmail.com to:

• Ask what information we hold about you

• Correct or update your details

• Request we delete your data (when no longer needed)

• Stop receiving updates from us

Website & Cookies

Our site uses only basic cookies to work properly — no advertising or tracking cookies. You can disable cookies in your browser settings if you prefer.

Changes to this policy

We may update this policy when needed; the latest version will always be published here.